Refund & Returns Policy

You have 30 days from the day your order arrives to send it back, and you do not have to give a reason. Wool is bought by feel as much as by picture, and a size chart is not the same as wearing something.

This is in addition to your rights if something is faulty, which never expire in a month — see below.

Try it on the way you would in a shop. To be refunded in full, an item should come back:

• unworn and unwashed, and free of scent, smoke and pet hair;
• with its tags still attached;
• in its original packaging where that packaging is part of the product.

An item that comes back worn, washed, altered or damaged beyond ordinary trying-on may be refused, or refunded in part to reflect what it is now worth. We tell you before we do either, with photographs, and send it back to you at our cost if you would rather have it.

Write to support@forvevo.store with your order number and what you would like to send back. We reply with the return address and how to send it.

Please wait for that reply before posting anything. A parcel that arrives with nothing to identify it by cannot be matched to an order, and a refund we cannot match is a refund we cannot make.

Get proof of postage and keep it until the refund reaches you. Until the parcel is with us it is still your parcel, and proof of postage is what settles an argument with a carrier.

We refund within 14 days of the returned item reaching us, by the same route the payment came in. Where that is not possible we agree another with you first.

A refund covers what you paid for the item. Where you return a whole order, it covers the standard delivery charge you paid on it as well. Where you paid extra for a faster delivery, the extra is not refunded — that service was delivered.

How long it then takes to appear is your bank's business rather than ours; a few working days is normal.

Changed your mind: the cost of returning it is yours.

Faulty, damaged, or not what you ordered: the cost is ours. Write to us before sending it and we will arrange the return or refund what the postage costs you, with a receipt.

If something arrives damaged, faulty, or simply is not what you ordered, tell us as soon as you find it and send a photograph if you can. You choose: a replacement, a repair where that makes sense, or a full refund including what you paid for delivery.

A fault that appears later is covered too, for as long as the law where you live says goods should last. Fair wear, moth damage and a wash at the wrong temperature are not faults — the care instructions on the product page are worth reading before the first wash.

Very little, but for completeness:

• anything worn, washed or altered, unless it is faulty;
• anything sealed for hygiene where the seal has been broken;
• anything made or altered to your own measurements;
• anything sent back after the 30 days, unless it is faulty.

If you are outside the window and unhappy with something, write anyway. We would rather sort it out than win an argument about a date.

Nothing has left us until it leaves us. Write to support@forvevo.store with your order number at any time before dispatch and the order is cancelled at no cost, with anything already paid returned in full.